Sona reads your docs, learns your tone, and drafts accurate replies the moment a ticket lands — so your team reviews and sends, instead of researching and typing.
Today
Queue
Rosa M. — export failing
Draft ready · 4s ago
Theo K. — billing question
Sent · 6m ago
Amara L. — login issue
Sent · 11m ago
Jon P. — feature request
Sent · 24m ago
Rosa M.
via email · 2s ago
"My export keeps failing at 90% — can someone check what's wrong with my account?"
"Hi Rosa, this is usually caused by exports over 10k rows timing out. I've split your export into batches — you'll get 3 emails in the next few minutes."
Resolved in 4m 12s
Rosa rated this reply ★★★★★
1 of 214 tickets Sona closed today
Trusted by support teams at fast-growing companies
0
Support teams onboard
4.9 ★
Average review rating
0
Avg. drop in first-reply time
0
Tickets resolved to date
Not another chatbot. Sona sits inside your existing workflow and makes your human agents faster, not obsolete.
Every new ticket gets a ready-to-send reply in under 10 seconds, grounded in your actual docs.
Sona indexes your help center, past tickets, and internal wiki — never a generic web answer.
Complex or sensitive tickets skip the draft and go straight to the right specialist, tagged and prioritized.
One knowledge base, every language your customers write in — replies match their tone automatically.
Track resolution time, deflection rate, and CSAT by topic — see exactly where Sona is saving hours.
Your team reviews and edits before anything sends — Sona drafts, your agents decide.
Sona plugs into the helpdesk you already use. No migration, no new tab for agents to learn.
Link your help center, Notion, or past tickets. Sona indexes everything in minutes.
Pick a voice, define what Sona can auto-send versus escalate, done in a short checklist.
Drafts appear inside your helpdesk immediately. Agents review, edit, and send.
0:00 — The queue
See tickets arrive and get triaged live.
0:42 — The draft
Sona pulls the right doc and writes the reply.
1:20 — The review
An agent edits one line and hits send.
Every ticket is auto-tagged for urgency, topic, and sentiment the second it lands — frustrated customers get flagged and routed to a human first, automatically.
Pipe every resolution into your CRM or data warehouse the moment it closes.
Saved replies, rewritten per ticket instead of pasted verbatim.
Any draft can be claimed by a human mid-conversation, context intact.
Escalations land where your team already talks, not a new inbox.
Average first-reply time
Before
After Sona
"We cut our first-reply time from four hours to under five minutes without hiring a single new agent."
Dara Kim
Head of Support, Bramble Co
"The drafts actually sound like us. My team edits a line, not a paragraph — that's the whole win."
Josh Tran
Support Ops Lead, Havenly
"Rollout took one afternoon. Escalation routing alone saved our senior agents hours every week."
Elena Ruiz
VP Customer Experience, Fenwick
Only for rules you explicitly turn on, like password resets or order status. Everything else waits for agent approval by default, and you can change this anytime.
Most teams connect their knowledge base and go live the same day. Indexing a large help center can take a few hours in the background, but drafts start appearing as soon as it's ready.
Zendesk, Intercom, Freshdesk, and Front out of the box, plus a webhook API for anything custom-built.
No. Your knowledge base and tickets stay isolated to your workspace and are never used to train shared models. Full details are in our security overview.
Cancel from your billing settings anytime — no calls, no forms. You keep access through the end of your current billing period.
Free for 14 days. Full access, no card required, cancel in one click.